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FREQUENTLY ASKED QUESTIONS


Q - Why will my video not run?

A – See DAART Web User Guide Section 5.0 Working with GIS Data and Graphics – Video Delivery

VIDEO DELIVERY

The Video Delivery setting enables the user to specify how the video can best be viewed over various networks (Figure 5.36). The default video preference is HLS Https which actually provides video over HTTPS and is more readily available on most networks (high latency/availability, average fidelity). By choosing from the drop down, video can also be distributed via RTSP (low latency, high fidelity) but is blocked on many networks. If the user is having issues viewing videos or if the latency is too much (very slow) the user can change their setting by choosing from the drop down box. If there are still issues that cannot be resolved, call the DAART Help Desk.


Q – Why do I get “Error Loading Player: No playable sources found” when trying to play a video?

A – If you are using Chrome you need to enable Flash in the Advanced Settings.

The instructions below offer three options for configuring Chrome’s Flash settings for use with the DAART website, depending on how you want Chrome to respond if you happen to go to some other website that has Flash video content. (Information about those options is provided later in this document.)

Begin with these six steps to access Chrome’s Flash settings:

1. Open a Chrome browser window and click on the vertical ellipsis (⋮) icon at the far right to display its drop-down menu.

2. Select Settings.

3. Click on the icon to the left of Settings.

4 .Select Advanced to display advanced settings; <\br> then select Privacy and security.

5. Select Content Settings.

6. Select Flash.

Note: The remaining steps you will need to take depend on how you want Chrome to respond when displaying web sites other than DAART that have Flash video content.

Some websites may be infected with malware that exploits vulnerabilities in Adobe Flash Player, but Chrome provides a number of settings you can use to protect your computer against such malware while displaying Flash video content from websites you trust. Chrome’s Flash settings allow you to choose whether, as a rule, to block all sites from running Flash or allow all sites to run Flash (and, if you choose the latter, you can choose whether to have Chrome ask you first before running Flash or go ahead and run Flash without asking); you can also make exceptions to the rule by specifying sites to block or to allow. Choose one of the options from the table below, then go to the corresponding page and follow only the steps on that page to complete the process of configuring Chrome for use with DAART:

Option 1 Option 2 Option 3
Allow the DAART website (and any others you specify) to run Flash (without asking first), but block all other websites from running Flash. Allow all websites to run Flash without asking first. Allow all websites to run Flash, but require all of them, except for DAART (and any others you specify), to ask first.

This is the safest option, but it is also the most restrictive.

Advantage: maximum protection from malware that exploits Flash vulnerabilities.

Disadvantage: inability to view Flash videos at any website except for DAART and any other sites you explicitly specify.

This is the least restrictive option, but it is also the least safe.

Advantage: ability to view Flash videos at any and all websites.

Disadvantage: : risk of malware infection if you visit a website harboring malware that exploits Flash vulnerabilities.

This option provides an intermediate level of protection.

Advantages:ability to view Flash videos at any and all websites, and some protection from malware that exploits Flash vulnerabilities.

Disadvantages: need to respond to prompts asking if you want to run Flash if you visit other websites; also, Flash videos at some websites may not play.

All the remaining steps you need to take to finish configuring Google Chrome’s Flash settings for these options are below:

OPTION 1

To allow the DAART website (and any others you specify) to run Flash (without asking first), block all other websites from running Flash:

1. Select the settings as shown to block all site from running Flash.

2. At Allow click ADD

3. On the Add a site dialog, type https://daart.us and click the ADD button.

(In this illustration, Chrome has been configured to allow the DAART website to run Flash without asking first, but to block all other websites from running Flash.)

This completes the procedure; Chrome is now configured for your chosen option.

OPTION 2

If you want to allow all websites to run Flash without asking first:

Select the settings as shown to allow all sites to run Flash without asking first.

This completes the procedure; Chrome is now configured for your chosen option.

OPTION 3

If you want to allow all websites to run Flash, but require all of them, except for DAART (and any others you specify), to ask first:

1. Select the settings as shown to allow sites to run Flash but require them to ask first.

2. At Allow click ADD

3. On the Add a site dialog, type https://daart.us and click the ADD button.

(In this illustration, Chrome has been configured to allow the DAART website to run Flash without asking first, and to allow other websites to run Flash after asking.)

This completes the procedure; Chrome is now configured for your chosen option.


Q - Why can I and others in my event hear the video and others cannot?

A – See DAART Web User Guide Section 5.0 Working with GISQ Data and Graphics – Video Delivery

Thought it is not called out in the User Guide the Video Delivery setting can also effect the sound on videos. If sound is not able to be heard check the user should check Video Delivery setting and if set to HLS change to RTSP.

VIDEO DELIVERY

The Video Delivery setting enables the user to specify how the video can best be viewed over various networks (Figure 5.36). The default video preference is HLS Https which actually provides video over HTTPS and is more readily available on most networks (high latency/availability, average fidelity). By choosing from the drop down, video can also be distributed via RTSP (low latency, high fidelity) but is blocked on many networks. If the user is having issues viewing videos or if the latency is too much (very slow) the user can change their setting by choosing from the drop down box. If there are still issues that cannot be resolved, call the DAART Help Desk.


Q – I have received an email instructing me to change my password in DAART, but there is no way to do that? What do I do?

A – See DAART Web User Guide Section 5.0 Working with GIS Data and Graphics – My DAART Profile

MY DAART PROFILE

Clicking the user name from the DAART Main Page allows user to update their profile or Log Off. The My DAART Profile page presents various settings that will provide more detailed setting and information that will be implemented while logged into DAART. From the Main DAART Landing page click the down arrow next to the username and choose My Profile.

SMDC User access control system (SUACS)

To modify a user account click on Manage SMDC User Account under SUACS.

The user will be redirected to the SUACS page where the user will need to enter current User name and Password information.

The fields in the User Update (outlined in red) of the user account may be modified. The user can make any desired changes and click Save. It is not required to change a password if only making changes to user information. However, if the user would like to change their password, click the Change Password button and follow the directions below.

NOTE: The user name cannot be changed. If the user needs to change a username they will need to create a new account by first contacting the state account manager and asking them to delete the account. Once the account has been delete, perform the process of creating an account as described in Section 1.0 Obtaining a DAART Account.

Type in the new password and confirm it (Figure 5.35). Please ensure that the password meets the minimum requirements set. The user is not required to change a password if just making changes to user information.


Q – I am a user but I cannot add GIS Layers.

A – See DAART Web User Guide Section 5.0 Working with GIS Data and Graphics – DAART GIS INTEROPERABILITY SERVICES FORMAT

DAART GIS Interoperability Services Formats

The GIS Layers Panel (Figure 5.2) is utilized to add and manage various GIS data layers that can be displayed on the DAART map. It supports adding ArcGIS Services, OpenGIS® compliant Web Map Services (WMS), Tiled Map Service (TMS) and KML Layers data (either remote or local).

Note: Adding new GIS layers managing folders is available to DAART Administrators and State GIS Managers only. If you have data that you need to add, please contact your State Manager, State GIS Manager or DAART support.


Q – What are the browser requirements for FireFox, Chrome, IE, Opera, Opera Mini, etc.?

A – The following are the minimums to run and includes what works best:


Q – I locked myself out of my account. I tried several time to reset my password, but have not had any success.

A – See DAART Web User Guide Section 1.0 Getting Started – OBTAINING A DAART ACCOUNT

If you get locked out, please contact your DAART State Account Administrator as they will need to ‘enable’ your account before you can log in. If you do not know who your state administrator is, please contact the DAART Help Desk for contact information. If you still need to reset your password, you can do so after you have been unlocked.


Q – I don’t have time to complete or upload the required training certificates. Can I chose the Immediate Operational Need?

A – See DAART Web User Guide Section 1.0 Getting Started – IMMEDIATE OPERATIONAL NEEDS ACCOUNT

Immediate Operational Needs Account

During an emergency situation a non-DoD user (who does not have DoD Cyber Awareness training) may need an account and not have the time to take the online DAART Cyber Awareness Training and Intelligence Oversight Training in order to obtain an account. DAART provides an Immediate Operational Needs Account that is active for 48 hours. This option allows you to select a state without uploading a Cyber Awareness Training certificate or an Intelligence Oversight Training certificate.

To request an Immediate Operational Need account, you will check the Immediate operational need box, select the desired state and click Request (Figure 1.23). An email will be sent to the state account manager who can approve the account.

After 48 hours has past the account will be de-activated and when you log into DAART you will be routed to the Account Completion Registration page again to take the Cyber Awareness and Intelligence Oversight training and obtain the required certificates and select your state again. If you have the opportunity to take the training before the 48 hours has passed you can access the training on your My DAART Profile page by choosing My Profile from the drop down menu under your user name (Figure 1.24).

You should click the link to read the DAART Cyber Test first, then click here to take the online Cyber Awareness Test (Figure 1.25). When you pass the test your certificate will automatically be uploaded to your account.

You should click the here link to take the online DAART IO Training (Figure 1.26). Upon completion of the IO training your IO certificate will be automatically uploaded to your account and will be displayed on your profile page.

Both the Cyber Training and IO Training Certificate files will be uploaded to your account and show as attachments.


Q – Why do I have to upload a Cyber Awareness Training Certificate and an Intelligence Oversight Training Certificate?

A – See DAART Web User Guide Section 1.0 Getting Started – ONLINE CYBER TEST AND INTELLIGENCE OVERSIGHT TRAINING

OnLine Cyber Test and Intelligence Oversight Training

To meet Cyber Awareness and Intelligence Oversight regulations and have access to DAART, all DAART users must complete the proper training and receive certificates of completion. Users who do not possess a DoD Cyber Awareness Certificate and Intelligence Oversight Training Certificate can obtain their certificates through DAART.


Q – What is ‘affiliation’?

A – See DAART Web User Guide Section 5.0 Working With GIS Data and Graphics –MY DAART PROFILE – Affiliation

Affiliation

It is highly recommended that each user sets an Affiliation for each profile. The affiliation data will be displayed in the chat window when the user is active in chat. This provides a way for other DAART participants to know who the user is, what unit they are in, and how to contact everyone.

Place the cursor on the “Empty” tag box under Enter Affiliation (or whatever text appears in the Affiliation box to change an existing Affiliation).


Q – I want to change my user name in my profile but the system won’t let me. What do I need to do?

A – See DAART Web User Guide Section 5.0 Working With GIS Data and Graphics –MY DAART PROFILE – SMDC User Access Control System

All fields in the users profile are editable except the username. The username cannot be changed. If the user needs to change a username they will need to create a new account by first contacting the state account manager (or DAART Support) and requesting their account be deleted. Once the account has been deleted, the user will perform the process of creating a new account as described in Section 1.0 Getting Started – Obtaining a DAART Account.


Q – I am logged into my – (pick one – Android, iPhone, Web, Client) and also my (pick one – Android, iPhone, Web, Client) but I cannot see any Events/Incidents that I know exist. What is the problem?

A – Currently a user cannot be logged in to more than 1 device at a time using the same username and password

Recommend user log off of the device not needed at the time and log back into device that is needed.


Q – The Intelligence Oversight (IO) training link seems to be broken. When I click on the ‘here’ hyperlink to go to the training all I get is a blank screen with an X in the upper left corner of the screen.

A – In order to access the IO training Adobe Reader must be installed on the system

Adobe Reader is required in order to be able to access the IO training. If you do have Adobe Reader and are still getting this error, please contact DAART Support.


Q – I put a KML layer into DAART. It shows up fine, but when I click on the layer, the "info window" only shows the name of the layer. How can I get the information about the layer (similar to clicking on a layer on the Dashboard)?

A – At this time this function is not available in DAART.

The reason you can see information on the layers on the Dashboard is because the Dashboard uses Google Maps where DAART does not. The 'pop up' that you get when you click on a layer on the DAART map is something that we custom build.


Q – How do you upload or add to the mission, a locally stored jpeg file?

A – See DAART Web User Guide Section 4.0 Working With Videos and Pictures – Using Pictures in DAART – DAART Picture Ribbon.

The best way to upload a locally stored jpeg is to do it on the web. On the client go to https://daart.us, choose the Event you want to upload the jpeg to; and select the Picture Ribbon from the DAART Event Objects Panel. To upload a picture click on Add Photo. The Upload Photo box will come up with the current mission listed in the Mission drop down box - you can leave the choice as the current mission, or choose another mission to upload the photo to from the Mission drop down box and click on +Select Files. Navigate to the photo to upload, choose the photo and click Open. The photo will upload, the status bar will turn green, and Upload Complete and the name of the file will appear under the green status bar. Upload as many photos as needed by repeating the steps above and click Close. The uploaded photos will show in the Pictures Ribbon with the Mission the user chooses.


Q – When I’m logged into DAART I see a lot of Events on the landing page. Are these events restricted from just anyone gaining access?

A – See DAART Web User Guide Section 2.0 Using DAART – Main DAART Landing Page – Event Incident Window.

Yes – some events may have restricted access and require permission to view

The Event/Incident window gives the user instant status on DAART on-going or historical activities. The Event/Incident window allows users to create an event and gives a quick glance of all events and their status’ that the users account has permission to access. A green event name background will designate that the event is currently active; a blue background designates the event is historical.

A gear icon to the right of the Event/Incident, allows user access to event settings, including setting the security designation of the Event/Incident. This permits the user that created the Event/Incident to change the event settings (state of the event, scenario type, and can change the security posture of the event – i.e. Add/remove/change permissions and who is allowed access to the event). Clicking on the gear icon takes the event creator to their Event Details page. This page allows the creator to change the event/incident name; the active status; the scenario; the security; or delete the event entirely. It allows the creator to assign two (2) Points of Contact that can be contacted for access to the Event/Incident if it is password protected. This is highly recommended to be completed. It also allows the creator to assign specific users and/or states with proper access.

Other security designations and their meaning, that the user may see are:

Event is PUBLIC. It is open to any authenticated DAART User.

Event is PRIVATE. It is restricted to specific users or groups of users (states). States/groups/users are specified by creator of event.

Event is LOCKED. It requires a passcode which is distributed by the creator to specific individuals. For locked events, it is encouraged that the creator establishes the two point of contact for the event.


Q – Once an Event is created, will anything done inside that Event affect anyone else’s event?

A – No – each Event is its own entity and anything does within that event is specific to that event.


Q – I accidentally clicked on the “X” in the chat window and closed it. How do I get it back?

A – See DAART Web User Guide Section 2.0 Using DAART – Overview of Event Components – Event Drop Down Window – Add Event Chat

To allow the user to reinstate the Event Chat window if it was previously closed, while in the event, click on the drop down EVENT in the upper left corner of the event page. Click on ADD EVENT CHAT.


Q – I accidentally clicked on the “X” in the map window and closed it. How do I get it back?

A – See DAART Web User Guide Section 2.0 Using DAART – Overview of Event Components – Event Drop Down Window – Add Map

To allow the user to reinstate the event Map window if it was previously closed, while in the event, click on the drop down EVENT in the upper left corner of the event page. Click on ADD MAP.


Q – If someone uploads a KML, can I download it? How can this be done?

A – Yes – KML’s are downloadable

To download a KML, right click on the name of the KML you wish to download and click ‘save target as’.


Q –Can I download a video from DAART?

A – No – not at this time

Downloading a video from DAART is not available at this time. This will be available in a future release.


Q –Does DAART support DVR?

A – Yes

DAART supports DVR functionality if the Video Delivery on your User Profile is set to HTML5 and the video is longer than 2 minutes